RETURN & EXCHANGE POLICY AND PROCEDURE

RETURN & EXCHANGE POLICY AND PROCEDURE

Who doesn’t love coming home to find a package waiting at our doorstep?! Of course, we never expect to find that the items we ordered do not fit or look that way we had hoped. Please see which items qualify for a return and/or exchange below. Please note: Luluei.com reserves the right to change or alter these policies without notice.

ITEMS THAT MAY BE RETURNED OR EXCHANGE:

All full-priced swimwear, active-wear, and clothing, may be returned for a full refund and/or exchange, minus a $9 restocking fee, within 7 days of receipt of delivery. Items purchased at the original retail price are considered full-priced.

Items not considered to be full-priced include the following: (1) on-sale items, (2) items purchased using a discount or promotional code, (3) items purchased using store credit. These items are FINAL SALE.

All return and exchanges must be sent back in new and unused condition with original packaging and tags attached. The bikinis must be in sterilized condition if any bodily fluids appear on our bikinis, we will decline your return request. There are no exceptions to this policy.

If you receive a damaged item, you must contact customerservice@luluei.com within 24 hours of receipt of delivery.

 

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE:

We currently do not accept returns or exchanges for the following categories: (1) Accessories; (2) Visors; (3) Hats; (4) Sunglasses.

Any swimwear and clothing purchased on sale, using a discount or promo code, or with store credit are also final sale.

HOW TO RETURN OR EXCHANGE AN ITEM:

All returns and exchanges are processed in our Returns Center:

RETURNS CENTER >

You may start a return or exchange by clicking the link above. All returns and exchanges must be authorized prior to be shipped back. If you return an item without authorization, using your own shipping label, we cannot be held responsible for lost packages. Once your return or exchange is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. All products must be shipped within 10 days after return authorization using provided postage-paid US return shipping label. Please note there is a $9 restocking fee charged on all refunds and exchanges. Your refund will be processed to your original form of payment or a Luluei.com Store credit within 10-14 business days once we accept your return package. 

 

Once the customer care team has received your item(s) they will match it against the original photograph to ensure the conditions. After the item has been approved, you will receive your refund, typically within 48 hours. Return and exchange approval is at the discretion of our customer care team. Luluei.com reserves the right to deny any return that does not comply with our policy. Denied returns and exchanges will be shipped back to the customer.

If you happen to receive a damaged item contact customerservice@luluei.com with a photo of the damaged item. Any product that is damaged upon receipt must be reported to Customer Service within 24 hours of delivery or return may not be approved.

 

See our guide below for keeping your new items new when trying them on in the event they don’t quite work out.

Orders placed throughout November and December can be returned through January 14, 2020, excluding final sale items.